Partner Terms of Business

You contract with your clients for the services you perform. Bokful is the software you run those bookings on.

Bokful takes no money from your clients and has no means to. You collect payment directly, in full, at the appointment.

When there are fees, they are invoiced as described on the Pricing page, with a statement you can reconcile. Nothing can be deducted from client money, because no client money passes through Bokful.

A change to what you pay is notified before it takes effect, and a change that materially affects you is sent to you by email first.

Taxes on Bokful’s fees would be stated separately, per market. Taxes on the services you sell are yours to charge, collect and account for.

There is no deposit, card payment, refund or payout function in the product, and no column in the database behind one. Every payment for a service is settled between you and your client, and no client money reaches Bokful.

Because nothing passes through Bokful there is nothing to schedule out to you and no chargeback to pass on. Refunds are yours to decide and yours to give.

Taking payment through Bokful does not exist and is not part of this agreement. If it is ever built, this section is replaced and the new terms are put to you before you could switch anything on.

For the client records, notes and history you build up in your account, you are the controller and Bokful is your processor: we process that data to run the platform, on your instruction, and for nothing else.

For platform accounts, security, fraud prevention and our own billing, Bokful is the controller.

You must have a lawful basis for the client data you enter, and you must tell your clients what you do with it.

Bokful does not sell your client list, does not market to your clients as if they were ours, and does not hand your list to another business.

Your client list, services and booking history are yours. There is no export button in the product today: ask us at partners@bokful.com and we send you what we hold in a usable file, including on the day you leave. The right does not wait for the button.

You may close your business page at any time, subject to honouring bookings already taken.

Bokful may end this agreement on reasonable notice, or immediately for a serious breach or where the law requires.

On ending, ask us and we send you your data. We keep only what a tax, consumer-protection or safety rule requires us to keep.

Bokful’s liability to you in any twelve-month period is limited to the fees you paid Bokful in that period, except for the matters in the summary above. While Bokful charges nothing, that figure is nil, which is the plain consequence of a free product and is stated rather than hidden.

Neither side is liable for loss of profit or goodwill that it could not reasonably have foreseen.

You indemnify Bokful against claims arising from the services you perform, from your staff and premises, and from client data you entered unlawfully.

You may not copy, reproduce, imitate, adapt, translate, decompile, disassemble or reverse engineer any part of the platform or its interface, and you may not create a derivative of it, whether for your own business or for anyone else.

You may not scrape the platform or systematically extract its data, listings or content, including another business’s page, by hand or by machine, and you may not access it with an automated tool, a crawler or a script without our written permission.

You may not use Bokful, including a trial account, a beta account or an account opened for the purpose, to build, train, benchmark or inform a competing product or service, whether you build it yourself or for someone else.

You may not circumvent, disable or probe any access control, rate limit or security measure, and you may not resell, sublicense, rent, lend or white-label your access.

You may not remove, obscure or alter any notice of ownership, authorship, trade mark or licensing anywhere on the platform or in anything you are given access to through it.

Opening or keeping an account in order to study, copy or replicate the platform is a material breach of these terms, whatever else that account is used for.

Where this section is breached we may suspend or close the account and the business page immediately and without notice, and we reserve every remedy available at law, including injunctive relief and a claim for damages and for our costs.

This section survives the ending of this agreement, by either side, and it applies to anything you took from the platform while you had access to it.

Your own content stays yours: your business name, your photographs, your service descriptions and your client records. You grant Bokful only the licence it needs to display them on the platform and to run the service for you, and that licence ends when you take the content down, except for copies we must keep by law.

If you send us feedback or an idea about the product, we may use it to improve Bokful without owing you anything for it and without it giving you any claim on what we build.

Neither side discloses the other’s non-public commercial information, except where the law requires.

You may say you take bookings on Bokful and use our mark as published in our brand guidance. We name you as a business on Bokful, and we ask before using you as a case study.